Key Responsibilities:
Lead and supervise outlet staff to achieve sales and service targets.
Plan staff duty rosters and manage performance.
Monitor sales performance, inventory, and daily cash flow.
Maintain outlet cleanliness, safety, and operational standards.
Handle customer feedback and resolve operational issues promptly.
Coordinate with HQ on promotions, stock orders, and reporting.
Requirements:
Diploma/Degree in Business Administration, Retail, or related field.
At least 2–3 years of retail or F&B management experience.
Excellent leadership, interpersonal, and problem-solving skills.
Strong organizational skills and ability to multitask.
Able to work on weekends and public holidays (as required).